Patient Care & Scheduling Support Specialist

US-Department-of-Veterans-Affair; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

The Clement J. Zablocki VA Medical Center in Milwaukee, WI is seeking staff to support patient care within the Health Administration Division. The role involves scheduling appointments, coordinating patient information, and communicating with care teams to ensure smooth operations and patient satisfaction.

Candidates must meet basic requirements including U.S. citizenship, English proficiency, and high school level education or equivalent.

Qualifications

• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
• Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web-based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
• Knowledge of basic medical terminology to assist in the provision of care to patients.
• Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

Responsibilities

• Coordinate scheduling and rescheduling of patients for treatment and appointments according to VA guidelines.
• Interact with internal and external customers to provide information and resolve issues related to patient care.
• Enter and retrieve patient information and records in electronic systems in accordance with privacy rules.

Job description

The Clement J. Zablocki VA Medical Center in Milwaukee, WI is seeking staff to support patient care within the Health Administration Division. The role involves scheduling appointments, coordinating patient information, and communicating with care teams to ensure smooth operations and patient satisfaction.

Candidates must meet basic requirements including U.S. citizenship, English proficiency, and high school level education or equivalent.