Ambulatory Clinical Call & Scheduling Specialist

UC Health; Cincinnati (OH); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

UC Health in Cincinnati, OH is seeking a Clinical Call Representative to handle incoming clinical calls across multiple departments and document interactions. You will relay information to clinic staff and maintain strict confidentiality throughout the patient care process.

The role focuses on resolving caller concerns when possible and gathering necessary information to support ambulatory care teams, while adhering to policies and compliance standards.

Competenze

• High School Diploma or GED required; Associates Degree preferred.
• Medical Assistant Certification preferred.
• 1-2 years required; 3-5 years preferred.

Mansioni

• Handles incoming clinical calls for multiple departments with clear, courteous communication.
• Collects and interprets patient information while maintaining confidentiality.
• Escalates complex issues to clinic staff per protocol and documents interactions accurately.
• Coordinates with IS&T Help Desk for workstation issues and supports patient care workflows.
• Maintains compliance with departmental policies and applicable laws.

Formazione

High School Diploma or GED

Associates Degree

Descrizione del lavoro

UC Health in Cincinnati, OH is seeking a Clinical Call Representative to handle incoming clinical calls across multiple departments and document interactions. You will relay information to clinic staff and maintain strict confidentiality throughout the patient care process.

The role focuses on resolving caller concerns when possible and gathering necessary information to support ambulatory care teams, while adhering to policies and compliance standards.