Patient Care & Scheduling Specialist – Eye Care

Heaton Eye Associates; Tyler (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Affordable Health and Dental

Vision Care

Life Insurance

PTO

401K

Job summary

Heaton Eye Associates in Tyler, TX is seeking an exceptional Telephone Operator to welcome callers, route inquiries, and distribute messages to the appropriate team member. You will screen calls, take accurate messages, and ensure timely follow-up in a fast-paced medical office environment.

Responsibilities include coordinating patient appointments, assisting team members, and maintaining clear communication across platforms to support efficient practice operations and excellent patient service.

Qualifications

• Minimum 1 year of medical office experience.
• Strong interpersonal and written communication skills.
• Proficient with phone systems and appointment scheduling.
• Ability to screen calls and take accurate messages.

Responsibilities

• Answer incoming calls and route to appropriate person.
• Screen calls, take messages accurately, and distribute promptly.
• Coordinate patient appointments and recalls using practice platforms.
• Support team with documentation and patient communication.

Skills

Customer service

Team player

Multiline phone system

Clear communication

Time management

Attention to detail

Tools

NextGen or similar medical office software

Job description

Heaton Eye Associates in Tyler, TX is seeking an exceptional Telephone Operator to welcome callers, route inquiries, and distribute messages to the appropriate team member. You will screen calls, take accurate messages, and ensure timely follow-up in a fast-paced medical office environment.

Responsibilities include coordinating patient appointments, assisting team members, and maintaining clear communication across platforms to support efficient practice operations and excellent patient service.