Contact Center Representative PartTime

Heaton Eye Associates; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Care

PTO

401K

Life Insurance

Job summary

Heaton Eye Associates in Tyler, TX is seeking an exceptional Telephone Operator to join our front desk team. You will answer calls, screen requests, and route to the right staff, using NextGen and other practice platforms to coordinate patient communications.

The role emphasizes outstanding customer service, accurate messaging, and teamwork. A minimum of one year medical office experience and a professional appearance are expected, with opportunities to grow within a patient-centered

Qualifications

• Minimum 1 year of medical office experience.
• Experience scheduling appointments for multiple physicians is preferred.
• Multiline phone system experience preferred.
• Proficient with NextGen or similar medical office software.
• Excellent written and verbal communication skills.
• Willingness to grow and take ownership.

Responsibilities

• Answer incoming calls and route to the appropriate staff.
• Screen calls and take messages accurately.
• Schedule, reschedule, and cancel patient appointments.
• Follow up with patients via recall systems for scheduling.
• Maintain accurate documentation and communication.

Skills

Customer service

Multiline phone

Communication

Time management

Organization

Tools

NextGen

Job description

About the Practice:

The physicians of Heaton Eye Associates have been serving East Texas’ vision needs for over 40 years. We offer state-of-the-art technology with special services ranging from primary eye care to world-class laser surgery. Our physicians were the first to offer LASIK laser vision correction in East Texas and have performed tens of thousands of procedures since its inception. Heaton Eye offers a wide range of premium lenses including Symfony Extended Depth of Focus lenses, PanOptix® lenses, and Vivity® lenses to offer freedom from glasses and contacts after cataract surgery. Our surgeons were the first in East Texas to offer the RxSight Light Adjustable Lens, the only lens implant that allows patients to preview and adjust their vision after cataract surgery. We are the first and only practice in the area offering EVO ICL, another exciting option offering patients freedom from contacts and glasses. Additionally, we have the only fellowship-trained Pediatric Specialist as well as the only Oculoplastic Surgeon offering cosmetic, medical, and reconstructive surgery as well as state-of-the-art aesthetic services in the area. The extensive care and energy Heaton Eye Associates puts into maintaining our leadership position on information and technology in the rapidly evolving science of ophthalmology reflects our commitment to our patients.

About the Area:

Our East Texas locations in Tyler, Longview and Athens offer year-round activities the entire family can enjoy. In Longview, you can experience Texas' rich history and culture. Tyler is surrounded by 25 prime sporting lakes, offering wonderful opportunities for fishing and boating. In the spring, Tyler residents enjoy the colorful spring flowers. Athens, whose tagline is Hamburgers-Heritage-Texas, has the charm of a small, southern town while still retaining many qualities of a larger city and is home to the East Texas Arboretum and Botanical Society.

We are seeking an EXCEPTIONAL Telephone Operator who takes pride in their work, loves to be of servitude to others, a great TEAM player, and an open-growth mindset. Answer incoming calls and distribute calls to the appropriate person, screen incoming calls to determine the necessity for the person requested to receive the call. Take messages accurately, completely, and distribute in a timely manner. Other duties as assigned.

Job Summary:

Proficient with NextGen, assisting TEAM members, and performing all job functions independently. Responsible for coordinating patient appts, which includes scheduling, rescheduling, canceling. Follow up and contact patients regarding appt recall, Recare, Brevium, Solution Reach, Website contact, email contact and other practice operation platforms for appt scheduling/rescheduling, referral request, etc. according to established policy, and customer service standards. Perform work with a focus on effective communications and accurate documentation.

Experience:

Minimum of 1 year of medical office experience

Preferred minimum of 1 year appts scheduling for multiple physicians & location

Qualifications:

• Extraordinary Customer Service and Team Member Relations – REQUIRED!
• Medical experience is a plus, but not required
• Multiline phone system experience preferred
• NextGen or other similar medical office software
• Ability to address patient complaints and effectively resolve problems
• Strong interpersonal skills with a genuine desire to help people
• Ability to communicate clearly and concisely, both orally and in writing
• Willingness to grow
• Driven, responsible, take ownership of the position
• Professional appearance
• Computer skills
• Multitasking
• Time management
• Organizational skills
• Attention to detail
• Valid driver's license

Benefits:

• Affordable Health and Dental
• Vision Care
• Life Insurance
• PTO
• 401K