Patient Services Secretary | Epic & Scheduling Expert

Hospital for Special Surgery; Stamford (CT); On-site; USD 48,000 - 49,000; Full time

Job summary

Hospital for Special Surgery is seeking a Regular Full time front-desk/administrative professional to support patient intake, scheduling, and billing processes. The role emphasizes excellent communication, teamwork, and precise documentation in a fast-paced hospital setting.

Ideal candidates will have a High School Diploma (Bachelor’s preferred), strong computer skills, and familiarity with Epic. This on-site position includes benefits aligned with the role and a commitment to high-quality

Qualifications

• EDUCATION – Required: High School Diploma.
• EDUCATION – Preferred: Bachelor’s degree.
• Experience with healthcare front-desk operations preferred.
• Proficiency with Epic and Microsoft Office is expected.

Responsibilities

• Answers phones and greets patients courteously and efficiently.
• Schedules appointments and coordinates referrals and ancillary services.
• Manages billing/check-out processes and documents patient charts.
• Proficient in Epic EMR and MS Office to support front-desk workflows.

Skills

Excellent verbal and written comms

Customer service orientation

Multitasking in a fast-paced env

Detail-oriented

Strong computer skills

Typing 45-60 wpm

Team collaboration

Follow directions

Education

High School Diploma

Bachelor's degree

Tools

Epic

Microsoft Office

Job description

Hospital for Special Surgery is seeking a Regular Full time front-desk/administrative professional to support patient intake, scheduling, and billing processes. The role emphasizes excellent communication, teamwork, and precise documentation in a fast-paced hospital setting.

Ideal candidates will have a High School Diploma (Bachelor’s preferred), strong computer skills, and familiarity with Epic. This on-site position includes benefits aligned with the role and a commitment to high-quality