Patient Care & Scheduling Specialist

Hospital for Special Surgery; Northern, New York (KY, NY); Hybrid; USD 78,713,000 - 120,061,000; Full time

Job summary

Hospital for Special Surgery in New York, NY (with additional site in Paramus, NJ) seeks a Patient Care Coordinator to join the administrative team and support smooth patient flow. You will greet patients, schedule appointments, verify insurance and coordinate referrals while working closely with clinicians.

Excellent communication, organization, and computer skills (EPIC/MS Office) are essential. Prior healthcare experience is preferred.

Qualifications

• High School Diploma or GED; may include specialized courses.
• Healthcare/medical secretary experience is preferred.
• Strong verbal and written communication and customer service skills.
• Proficiency with EPIC and MS Office.

Responsibilities

• Answer phones and greet patients professionally and courteously.
• Schedule appointments and coordinate referrals.
• Manage check-out, collect copays and outstanding balances.
• Obtain authorizations and track status through to completion.
• Document patient interactions in the EMR per guidelines.
• Navigate EPIC and MS Office efficiently.
• Assist in leading office operations when covering for the Office Manager.

Skills

Verbal & written comm

Customer service

Organization

Multitasking

Team collaboration

Attention to detail

Problem solving

Computer skills

Healthcare knowledge

Epic experience

Medical terminology

Education

High School Diploma or GED

Tools

Epic

Microsoft Office

Job description

Hospital for Special Surgery in New York, NY (with additional site in Paramus, NJ) seeks a Patient Care Coordinator to join the administrative team and support smooth patient flow. You will greet patients, schedule appointments, verify insurance and coordinate referrals while working closely with clinicians.

Excellent communication, organization, and computer skills (EPIC/MS Office) are essential. Prior healthcare experience is preferred.