Patient Care & Scheduling Specialist

PHOENIX PHYSICAL THERAPY; Millbrook (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

PHOENIX PHYSICAL THERAPY in Millbrook, AL is seeking a Patient Care Coordinator I to serve as the first point of contact in a clinic setting. You will perform check-in/check-out, schedule appointments, and assist with daily operations to support patient care.

Responsibilities include greeting patients, managing phone calls, processing payments, verifying insurance, and maintaining EMR accuracy while upholding confidentiality and clinic standards.

Qualifications

• High School Diploma or GED required; associates degree preferred.
• 0-2 years of experience in a medical office or customer service.
• Current CPR certificate.

Responsibilities

• Greet patients and visitors in a courteous manner.
• Oversee clinic cleanliness and inventory.
• Maintain safety and sanitary requirements.
• Assist with treatment room setup, supervision and safety.
• Answer phones and relay messages.
• Schedule and remind patients for services.
• Perform insurance verification.
• Meet patients on first visit to complete paperwork.
• Collect co-payments and deductibles.
• Process credit card payments
• Enter procedure codes into the EMR accurately.
• Maintain patient confidentiality per company guidelines.
• End-of-day procedures and other office support tasks.
• Ensure a safe, compliant work environment and follow procedures.

Skills

Communication

Organizational skills

Attention to detail

Microsoft Word

EMR data entry

Multi-tasking

Education

High school diploma or GED

Associates degree preferred

CPR certification

Tools

EMR systems

Microsoft Word

Job description

PHOENIX PHYSICAL THERAPY in Millbrook, AL is seeking a Patient Care Coordinator I to serve as the first point of contact in a clinic setting. You will perform check-in/check-out, schedule appointments, and assist with daily operations to support patient care.

Responsibilities include greeting patients, managing phone calls, processing payments, verifying insurance, and maintaining EMR accuracy while upholding confidentiality and clinic standards.