Patient Care & Scheduling Specialist

AEG Vision; Cleveland (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Cleveland seeks a Patient Care Coordinator to manage front desk operations, patient flow, scheduling, and coordination with the care team to deliver a positive patient experience.

Responsibilities include greeting patients, answering calls, scheduling, insurance verification, EMR data entry, and securing payments while maintaining an efficient, patient-centered environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and organizational skills with attention to detail.
• Proficiency with EMR and scheduling software; patient data accuracy essential.

Responsibilities

• Greet patients and guests in a friendly, professional manner at the front desk.
• Answer calls, respond to inquiries, and manage emails in a timely fashion.
• Schedule appointments and optimize provider calendars, including cancellations.
• Verify insurance eligibility and enter/verify demographics in EMR.
• Collect co-pays and payments; monitor accounts and assist with billing steps.
• Support patient flow and coordination across care teams to ensure smooth visits.
• Communicate wait times and next steps to patients to maintain satisfaction.
• Maintain a clean, organized front office and uphold confidentiality.

Skills

Customer service

Communication

Organizational skills

Multitasking

Teamwork

Education

High school diploma

Tools

EMR system

Scheduling software

Job description

AEG Vision in Cleveland seeks a Patient Care Coordinator to manage front desk operations, patient flow, scheduling, and coordination with the care team to deliver a positive patient experience.

Responsibilities include greeting patients, answering calls, scheduling, insurance verification, EMR data entry, and securing payments while maintaining an efficient, patient-centered environment.