Scheduling Coordinator - CV Lab - Full-Time

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 25,000 - 36,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids seeks a Scheduling Coordinator to support patient-centric care by coordinating scheduling and assisting with duties under licensed nursing supervision.

Responsibilities include handling calls, scheduling, data entry, updating orders, and maintaining efficient daily workflows. Requires strong customer service, ability to multi-task, and basic computer skills. BLS certification as per department guidelines is required.

Qualifications

• Demonstrates exemplary customer service skills.
• Keeps a welcoming environment for patients and staff.
• Manages multiple tasks and priorities efficiently.
• Works well under pressure in a clinical setting.
• Communicates clearly with physicians, nurses and staff.

Responsibilities

• Receives and handles telephone communications accurately and timely.
• Coordinates scheduling of patients.
• Performs data entry from procedural records accurately.
• Implements changes on patient orders and addresses requests.
• Organizes and prioritizes daily work effectively.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Attention to detail

Professional demeanor

Education

High School Diploma or equivalent

Medical Assisting Diploma/AS degree preferred

Medical Terminology preferred

Job description

Work ShiftDayScheduled Weekly Hours40SummaryThis position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.Job DescriptionJob Duties/Essential FunctionsJob DutiesReceives and handles telephone communications accurately and timelyCoordinates scheduling patientsCompletes data entry from procedural records in an accurate and timely fashionImplements changes and assists with revisions on patient orders and requestsOrganizes and prioritizes daily work effectively.Receives and directs visitors within the department as indicatedNavigates the electronic medical record efficiently, orders procedures and locates documentation as necessaryPromotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge plannersFollows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Department Specific DutiesCardiovascularUtilizes computer systems to run requested reports for physicians, administration and quality initiativesOrder stock and non-stock supplies for the departmentAssists in monitoring KanBan inventory management for departmentStocking roomsReviews and updates procedural schedules dailyResponds to real/potential problems based on urgency related to procedural scheduleRefers conflicts and procedural questions to the Manager or SupervisorEnters call personnel in “Person On Call” computer programAssists with preparing and publishing staff scheduleBasic Life Support (BLS) certification requiredKnowledge, Skills and AbilitiesRole models exemplary customer service skills both verbally and non-verbally in person and on the phone.Creates welcoming environment for all healthcare team membersRemains focused in stressful situations and performs multiple tasks quicklyHandles multiple priorities in a distracting environmentAbility to work in close proximity to othersManages anger/fear/hostilityProfessional ExperienceTwo years of health care and/or secretarial experience preferredStrong computer skills requiredEducationHigh School Diploma or equivalent preferredMedical Assisting Diploma, Associate of Applied Science Degree preferredMedical Terminology strongly preferredLicensure, Certification, RegistrationAmerican Heart Assocation Basic Life Support (BLS) required as specified per department guidelines listed above.Physical RequirementsHeavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequentlyPay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.