Patient Care Navigator: Scheduling & Liaison

Mercycare; Cedar Rapids, Northern (IA, KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA seeks a Patient Navigator to support patient-centered care by coordinating referrals, scheduling appointments, and serving as a liaison between patients and providers. The role emphasizes excellent customer service and accurate communication of plans and prep instructions.

You will interact with patients, providers, and insurance entities, arrange transportation when needed, and help patients understand options while upholding Mercy safety guidelines.

Qualifications

• Two years of customer service experience in a concierge, one-on-one environment.
• Two years’ experience educating the public/customers on complex topics in easy to understand terms.
• Experience with health insurance and medical terminology/abbreviations preferred.
• Experience with scheduling medical services in provider or hospital settings preferred.
• Knowledge of HMO/Managed Care insurances preferred.
• Financial counseling service of patients and families preferred.

Responsibilities

• Coordinates appointments with providers to ensure timely delivery of office visits, diagnostic and treatment services.
• Works task list or referral work queue in electronic health record.
• Maintains communication with the patients and the health care providers.
• Serves as personal healthcare liaison to Mercy primary care patients, coordinates all services within and outside Mercy service network.
• Obtains prior authorizations as needed for patients.
• Provides education and referral options to patients, placing an emphasis on Mercy Medical Center services.
• Prioritizes the daily scheduling according to date, time, urgency and referral type.
• Communicates appointment details to the patient in person with phone as secondary option.
• Faxes appropriate patient orders to the facility prior to referrals.
• Places follow-up calls to patients following referrals.
• Arranges transportation if needed.
• Encourages patients to comply with treatment visits.
• Follows Mercy's safety guidelines and reports unsafe conditions.

Skills

Communication

Customer service

Computer skills

Organization

Time management

Attention to detail

Poise under pressure

Education

High School Diploma

Tools

Electronic health records

Job description

Mercy Medical Center in Cedar Rapids, IA seeks a Patient Navigator to support patient-centered care by coordinating referrals, scheduling appointments, and serving as a liaison between patients and providers. The role emphasizes excellent customer service and accurate communication of plans and prep instructions.

You will interact with patients, providers, and insurance entities, arrange transportation when needed, and help patients understand options while upholding Mercy safety guidelines.