Patient Care & Scheduling Specialist

Pride Health; Braintree (MA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Pride Health is seeking a Patient Care Coordinator in a 3+ month contract in the Braintree, MA area. The role focuses on administrative and customer service support within a clinical department, including scheduling, patient assistance, referrals, and EMR documentation.

You'll maintain HIPAA compliance, greet patients, process forms and renewals, and support operational reporting while delivering a positive patient experience.

Qualifications

• 1+ year of healthcare, clinical, or customer service experience.
• Experience with EMR/EHR systems.
• Proficient in Microsoft Office and computer applications.
• Strong communication, organizational, and multitasking skills.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Schedule, confirm, and manage patient appointments.
• Answer calls and assist with patient inquiries.
• Coordinate referrals, prior authorizations, and medical documentation.
• Greet patients and update demographics in the EMR.
• Schedule follow‑up visits and assist with check‑out.
• Complete patient forms and process prescription renewals.
• Maintain records, prepare correspondence, and support reporting.
• Deliver excellent customer service while ensuring HIPAA compliance.

Skills

Healthcare experience

Communication skills

Multitasking

Tools

EMR/EHR systems

Microsoft Office

Job description

Pride Health is seeking a Patient Care Coordinator in a 3+ month contract in the Braintree, MA area. The role focuses on administrative and customer service support within a clinical department, including scheduling, patient assistance, referrals, and EMR documentation.

You'll maintain HIPAA compliance, greet patients, process forms and renewals, and support operational reporting while delivering a positive patient experience.