Patient Care Coordinator

Pride Health; Braintree (MA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Pride Health is seeking a Patient Care Coordinator in a 3+ month contract in the Braintree, MA area. The role focuses on administrative and customer service support within a clinical department, including scheduling, patient assistance, referrals, and EMR documentation.

You'll maintain HIPAA compliance, greet patients, process forms and renewals, and support operational reporting while delivering a positive patient experience.

Qualifications

• 1+ year of healthcare, clinical, or customer service experience.
• Experience with EMR/EHR systems.
• Proficient in Microsoft Office and computer applications.
• Strong communication, organizational, and multitasking skills.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Schedule, confirm, and manage patient appointments.
• Answer calls and assist with patient inquiries.
• Coordinate referrals, prior authorizations, and medical documentation.
• Greet patients and update demographics in the EMR.
• Schedule follow‑up visits and assist with check‑out.
• Complete patient forms and process prescription renewals.
• Maintain records, prepare correspondence, and support reporting.
• Deliver excellent customer service while ensuring HIPAA compliance.

Skills

Healthcare experience

Communication skills

Multitasking

Tools

EMR/EHR systems

Microsoft Office

Job description

Job Details

• Location: Braintree, MA 02184
• Job Type: 3+ month contract assignment (Possibility of extension or conversion)
• Schedule: Mon–Fri, 8:00–4:30 or 8:30–5:00
• Pay Range: $20–23 per hour on W2 (rate based on education, experience, and credentials)

Job Summary

The Patient Care Coordinator provides administrative and customer service support within a clinical department. This role is responsible for scheduling appointments, assisting patients throughout their visit, coordinating referrals and authorizations, maintaining accurate electronic medical records (EMR), and ensuring a positive patient experience while supporting clinical operations.

Specific Duties

• Schedule, confirm, and manage patient appointments.
• Answer calls and assist with patient inquiries.
• Coordinate referrals, prior authorizations, and medical documentation.
• Greet patients and update demographics in the EMR.
• Schedule follow‑up visits and assist with check‑out.
• Complete patient forms and process prescription renewals.
• Maintain records, prepare correspondence, and support reporting.
• Deliver excellent customer service while ensuring HIPAA compliance.

Required Qualifications

• 1+ year of healthcare, clinical, or customer service experience.
• Experience with EMR/EHR systems.
• Proficient in Microsoft Office and computer applications.
• Strong communication, organizational, and multitasking skills.
• Knowledge of HIPAA and patient confidentiality.

Benefits

Pride-Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, pet insurance, and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.