Associate Patient Care Coordinator

Optum; Danbury (CT); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental insurance

401(k)

Education reimbursement

Job summary

Optum, a global health care leader, has an opening for a friendly Medical Receptionist at ProHealth Physicians in Danbury, CT. The role is full-time and supports the care team by greeting patients, handling check-ins, and scheduling appointments.

You will use the EHR to document inquiries, collect payments, and maintain demographics, with occasional coverage at other ProHealth locations. Requires strong customer service and basic computer skills.

Qualifications

• High school diploma or GED required.
• 1+ years receptionist or customer service experience.
• Proficiency with Microsoft Office.

Responsibilities

• Greet and check in patients.
• Schedule appointments and answer calls.
• Document patient inquiries in the EHR.
• Balance payments and prepare deposits.
• Maintain demographic information.

Skills

Receptionist

Customer service

Communication

EHR usage

Education

High School Diploma/GED

Tools

EPIC

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist in our growing team. The position is full-time (40 hours/week) Monday - Friday.

This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

May be asked to float to local practices in the region for coverage depending on business need.

Schedule:

Monday-Friday, 8 hours between the hours of 7:30 - 5pm

Location:

100 Reserve Rd Danbury CT

Dept:

Internal Medicine

Primary Responsibilities:

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of receptionist or customer service experience
• Intermediate level of computer proficiency with Microsoft Office
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• Experience working in a primary care setting
• Experience working with EPIC

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.