Patient Care & Scheduling Coordinator

RiseMe; Westport (CT); On-site; USD 38,000 - 58,000; Full time

Job summary

Hospital for Special Surgery is seeking a detail‑oriented front desk administrator to join our outpatient operations in New York City. You will greet patients, answer calls, schedule appointments, and coordinate referrals while maintaining accurate billing and chart documentation in EPIC.

Strong communication and customer service skills are essential, as is the ability to multitask in a busy medical office. Knowledge of healthcare regulations and health insurance is beneficial.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Detail-oriented with strong organization.
• Ability to multitask in a fast-paced environment.
• Knowledge of healthcare industry including regulations and health insurance

Responsibilities

• Answer phones and greet patients courteously, clearly and efficiently.
• Schedule appointments and ancillary services; coordinate referrals.
• Billing/Chart documentation and collection tasks; ensure timely processing.
• Operate EPIC and front-desk systems; manage office workflow.

Skills

Verbal communication

Written communication

Customer service

Organization

Multitasking

Attention to detail

Teamwork

Problem-solving

Computer skills

Education

High School Diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Hospital for Special Surgery is seeking a detail‑oriented front desk administrator to join our outpatient operations in New York City. You will greet patients, answer calls, schedule appointments, and coordinate referrals while maintaining accurate billing and chart documentation in EPIC.

Strong communication and customer service skills are essential, as is the ability to multitask in a busy medical office. Knowledge of healthcare regulations and health insurance is beneficial.