Patient Care & Scheduling Coordinator

Optum; Waukesha (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum is partnering with ProHealth Care in Waukesha to join a team supporting patient services and front-desk operations. The role involves greeting visitors, handling calls, scheduling, and financial counseling in a patient-centered environment.

Required duties include maintaining patient records, protecting confidential information, and coordinating with clinical departments to ensure complete patient encounters.

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Intermediate level of proficiency with Microsoft Office products
• Ability to work rotating schedule 3:00pm–11:30pm (Sunday, Tuesday, Wednesday, Friday Week 1; Monday, Tuesday, Thursday, Friday, Saturday Week 2)

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Protects and discloses confidential information to authorized individuals
• Maintains current physician on-call schedules and communicates with ProHealth Care physicians
• Enters and updates patient demographic and financial information, ensuring full registration early in the process
• Obtains applications and forms, confirms signatures, photocopies/scans documents
• Provides patients with financial responsibility information and collects liabilities
• Collaborates with Financial Counseling, Scheduling, Financial Clearance, and clinical areas
• Provides wayfinding instructions and assists with hospital information
• Meets/audits accuracy standards and works with error reports
• Follows Switchboard processes and handles hospital calls
• Performs other duties as requested

Job description

Optum is partnering with ProHealth Care in Waukesha to join a team supporting patient services and front-desk operations. The role involves greeting visitors, handling calls, scheduling, and financial counseling in a patient-centered environment.

Required duties include maintaining patient records, protecting confidential information, and coordinating with clinical departments to ensure complete patient encounters.