Patient Care & Scheduling Coordinator

Virginia Mason Franciscan Health; Lynnwood (WA); On-site; USD 35,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Customer Service Representative for our ambulatory clinic. You will coordinate calls, schedule appointments, room patients, process revenue, and communicate test results, ensuring a caring patient experience.

You will join a collaborative team that values proactive service, accuracy, and a commitment to patient safety, leveraging our Virginia Mason Production System to improve daily operations.

Qualifications

• Six (6) months customer service or medical setting experience or Associate degree.
• Professional demeanor with a positive, upbeat attitude
• Excellent organizational and interpersonal communications
• Detail oriented with ability to multi-task
• Capable to work independently with minimal supervision
• Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians

Responsibilities

• Manage calls and schedule appointments.
• Room patients and coordinate daily schedules.
• Process revenue and communicate test results.
• Address patient concerns with warmth and care.
• Leverage Virginia Mason Production System to improve efficiency and patient safety.

Skills

Customer service

Medical setting

Organizational skills

Interpersonal communication

Attention to detail

Independent work

Education

Associate degree

Job description

Virginia Mason Franciscan Health is seeking a Customer Service Representative for our ambulatory clinic. You will coordinate calls, schedule appointments, room patients, process revenue, and communicate test results, ensuring a caring patient experience.

You will join a collaborative team that values proactive service, accuracy, and a commitment to patient safety, leveraging our Virginia Mason Production System to improve daily operations.