Customer Service Representative

Virginia Mason Franciscan Health; Lynnwood (WA); On-site; USD 35,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Customer Service Representative for our ambulatory clinic. You will coordinate calls, schedule appointments, room patients, process revenue, and communicate test results, ensuring a caring patient experience.

You will join a collaborative team that values proactive service, accuracy, and a commitment to patient safety, leveraging our Virginia Mason Production System to improve daily operations.

Qualifications

• Six (6) months customer service or medical setting experience or Associate degree.
• Professional demeanor with a positive, upbeat attitude
• Excellent organizational and interpersonal communications
• Detail oriented with ability to multi-task
• Capable to work independently with minimal supervision
• Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians

Responsibilities

• Manage calls and schedule appointments.
• Room patients and coordinate daily schedules.
• Process revenue and communicate test results.
• Address patient concerns with warmth and care.
• Leverage Virginia Mason Production System to improve efficiency and patient safety.

Skills

Customer service

Medical setting

Organizational skills

Interpersonal communication

Attention to detail

Independent work

Education

Associate degree

Job description

Job Summary And Responsibilities

As a Customer Service Representative, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. You will uphold Virginia Mason's commitment to exceptional patient experiences.

Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety.

To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.

Required

Job Requirements

• Six (6) months customer service or medical setting experience or Associate degree


• Professional demeanor with a positive, upbeat attitude


• Excellent organizational and interpersonal communications


• Detail oriented with ability to multi-task


• Capable to work independently with minimal supervision


• Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians

Preferred

• Knowledge of medical terminology

Where You'll Work:

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

Pay Range

$25.25 - $39.14 /hour