Clinic Services Representative

CommonSpirit Health; Seattle (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Clinic Services Rep to ensure smooth ambulatory clinic operations, coordinating patient flow and delivering excellent service. You will manage calls, schedule visits, room patients, and support daily schedules while addressing patient concerns with courtesy.

The role emphasizes strong interpersonal skills and a proactive, organized approach to support a collaborative clinic environment and high-quality patient care.

Qualifications

• Six (6) months customer service or medical setting experience or Associate degree.
• Professional demeanor with a positive, upbeat attitude.
• Excellent organizational and interpersonal communications.
• Detail oriented with ability to multi-task.
• Capable to work independently with minimal supervision.
• Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients and physicians.

Responsibilities

• Manage calls, schedule appointments, and coordinate daily schedules.
• Room patients and coordinate daily workflows with clinical teams.
• Process revenue and communicate test results to patients and staff.
• Address patient concerns with warmth and professionalism.
• Support continuous improvement and patient safety initiatives.

Skills

Customer service

Interpersonal communications

Organization

Multi-tasking

Professional demeanor

Independent working

Education

Associate degree

Job description

Job Summary and Responsibilities

As a Clinic Services Rep, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service.

Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while also processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety.

To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.

Job Requirements

• Six (6) months customer service or medical setting experience or Associate degree


• Professional demeanor with a positive, upbeat attitude


• Excellent organizational and interpersonal communications.


• Detail oriented with ability to multi-task.


• Capable to work independently with minimal supervision.


• Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians

Preferred

• Knowledge of medical terminology

Where You\'ll Work

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

Pay Range

$23.90 - $34.79 / hour