Patient Care & Scheduling Coordinator

AEG Vision; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Lincoln, NE is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team.

You will greet patients, verify insurance, enter EMR data, and coordinate communication with providers to ensure a smooth, patient-centered experience. This role emphasizes organization, empathy, and teamwork in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails or digital communications.
• Schedule patient appointments and optimize provider schedules, manage cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and required documentation for visits.
• Record charges, co-pays, and payments in EMR; track balances and support claims.
• Run reports and review accounts to ensure billing is up to date.
• Monitor daily patient flow and adjust schedules to optimize efficiency.
• Update patients on wait times and next steps to maintain a positive experience.
• Coordinate with clinical teams to ensure seamless patient transitions.
• Support retention through recalls and annual/necessary appointments.
• Maintain an organized, clean front office; perform other duties as needed.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem solving

EMR familiarity

Education

High School Diploma or equivalent

Tools

EMR software

Job description

AEG Vision in Lincoln, NE is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team.

You will greet patients, verify insurance, enter EMR data, and coordinate communication with providers to ensure a smooth, patient-centered experience. This role emphasizes organization, empathy, and teamwork in a fast-paced clinical setting.