Patient Care Scheduler & Liaison

Hackensack Meridian Health; Neptune Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Travel reimbursement

Tuition reimbursement

401(k) match

Job summary

Hackensack Meridian Health at Home is seeking a customer service oriented professional to schedule visits, verify authorizations, and coordinate schedules with clinical and payroll teams. This role emphasizes accuracy, timely communication, and adherence to organizational guidelines.

Qualified candidates will have at least a high school diploma or GED (Associate's preferred), two years of customer service experience, proficiency in Microsoft Office, and strong organizational skills.

Qualifications

• High School diploma or GED; Associate's Degree preferred.
• Two years of customer service experience.
• Proficient in Microsoft Office Suite.
• Strong organizational skills.

Responsibilities

• Schedule visits following organization process; ensure physician authorization when needed.
• Verify authorizations and notify supervisory input needs.
• Track and reconcile caregiver documentation with schedules; interface with payroll and billing.
• Ensure SOCs are scheduled and entered in system; assist with on-call weekends.
• Answer calls promptly; take messages and route to appropriate party.
• Maintain accurate client/employee schedules in the system.
• Fax transfer forms to facilities/coordinators within 24 hours.
• Perform other duties as assigned and adapt to changing needs.
• Adhere to organizational competencies and standards of behavior.
• Lifts and moves at least 10 lbs., stands at least 2 hours daily.

Skills

Customer Service Experience

MS Office Proficiency

Organizational Skills

Healthcare Experience

Education

High School diploma/GED

Associate's Degree preferred

Job description

Hackensack Meridian Health at Home is seeking a customer service oriented professional to schedule visits, verify authorizations, and coordinate schedules with clinical and payroll teams. This role emphasizes accuracy, timely communication, and adherence to organizational guidelines.

Qualified candidates will have at least a high school diploma or GED (Associate's preferred), two years of customer service experience, proficiency in Microsoft Office, and strong organizational skills.