Call Center Scheduler - Internal Medicine - Full Time - Days - 8hr Covina

Emanate Health; West Covina (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Emanate Health in West Covina, California, is seeking a Scheduling Clerk to provide timely appointment scheduling at clinics and support documentation and communication workflows for care coordination. You will manage messages, coordinate with teams, and help ensure accurate patient information is conveyed.

The role requires strong customer service, attention to detail, and basic computer skills. Bilingual Spanish is preferred to assist diverse patient needs within a busy clinic environment.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum of one year experience with a multi-line telephone system.
• Excellent customer service and communication skills.
• Knowledge of grammar, punctuation and style; accurate message transcription.

Responsibilities

• Schedule appointments at appropriate clinics.
• Provide documentation support and communications enhancements.
• Coordinate patient care with staff and physicians.

Skills

Customer service

Communication

Spanish language

Phone etiquette

Education

High School Diploma or equivalent

Tools

Multi-line telephone system

Job description

Current Emanate Health Employees - Please log into your Workday account to applyEveryone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals.On Glassdoor's list of \"Best Places to Work\" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country.Job SummaryTo provide scheduling appointments at the appropriate clinics. This position also provides documentation support,communications enhancements and other support activities in maintaining the coordination of patient care.Job Requirementsa. Minimum Education Requirement :High School Diploma or equivalent preferred. Bilingual in Spanish preferred.b. Minimum Experience Requirement :Minimum of one year experience with a multi-line telephone system. Customer service skills required for respondingappropriately to patients, families, physicians and agency staff. Ability to transcribe and relay accurate messages on a timelybasis. Knowledge of grammar usage, punctuation and style. Computer skills required. Clinic experience preferred. Medicalterminology preferred. Excellent customer service skills required.c. Minimum License Requirement :Delivering world-class health care one patient at a time.Pay Range:$23.00 - $34.50