Patient Care Representative Float

Pulmonary Associates of Richmond; Richmond (VA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Vision insurance

Paid time off

Life insurance

Flexible spending accounts

Employee referral program

Short/Long disability insurance

PTO (paid time off)

Retirement plan

Job summary

Pulmonary Associates of Richmond (PAR) is seeking a dedicated Patient Care Representative Float to support multiple Richmond area locations, including Boulders, Waterford, and Colonial Heights. This full-time role offers weekly pay and opportunities to grow within a team‑oriented practice focused on quality patient care.

Key duties include greeting patients, entering demographic and insurance data, scheduling follow-ups, and coordinating with medical staff while maintaining HIPAA privacy and

Qualifications

• High School Diploma or equivalent required.
• At least 1 year front desk experience in medical practice or 1 year of customer service experience preferred.

Responsibilities

• Greet patients and instruct on the Phreesia pad usage.
• Float to multiple Southside locations as needed.
• Enter demographic and insurance data in the patient record and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check out patients in Allscripts and schedule follow-up appointments and tests.
• Complete order forms and give clear instructions to patients.
• Call patients to schedule or reschedule appointments.
• Perform daily administrative tasks and manage patient messages in EMR.

Skills

Front desk experience

Customer service

HIPAA compliance

Data entry

Education

High School Diploma or equivalent

Tools

Phreesia pad

Allscripts

EMR systems

Job description

The Company:

Pulmonary Associates of Richmond (PAR) has been around since 1974. That's over 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

The Position:

PAR is seeking a dynamic and enthusiastic full-time Patient Care Representative Float who will float between our Boulders, Waterford, and Colonial Heights PAR locations as needed. Enjoy weekly pay with the opportunity to grow in a team-oriented work environment.

Pay:

$17.50-$20.00 an hour based on experience

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending accounts
• Employee referral program
• Health insurance
• Short-term and long‑term disability insurance
• Accidental disability & dismemberment Insurance
• Critical Illness
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Job Responsibilities for the Patient Care Representative Float

• Greet patients and instruct them on the use of the Phreesia pad.
• Float to multiple Southside locations as needed.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patient out in Allscripts.
• Schedule follow up appointment and tests.
• Complete order forms and give instructions to the patients.
• Call patients to schedule / reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
• EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results tab
• Assist Medical Assistants with daily workload as time permits.
• In Sleep Lab - Assist with filling sleep study beds when there is a last‑minute cancellation
• Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates
• Adhere to HIPAA policies and procedures to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor or member of Administration - for example, cross trained to perform patient check in and / or check out during clinic.

Qualifications for the Patient Care Representative

• Education: High School Diploma or equivalent. One year of front desk experience in medical practice or one year of customer service experience is preferred.

Physical / Mental Demands

• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an Equal Opportunity Employer.