Patient Care Representative

Pulmonary Associates of Richmond; Mechanicsville (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Flexible spending account

Employee referral program

Health insurance

Critical Illness

Life insurance

Paid time off

Vision insurance

Weekly Pay

Job summary

Pulmonary Associates of Richmond is looking for a full-time Patient Care Representative who will be responsible for patient check-in and administrative tasks at our Hanover location. The role requires strong customer service skills and provides opportunities for growth in a supportive team environment.

Candidates should have a high school diploma and preferably a year's experience in a medical front desk context. Benefits include health insurance, paid time off, and weekly pay.

Qualifications

• One year of front desk experience in a medical practice or one year of customer service experience is preferred.
• Ability to adhere to HIPAA policies and protect patient privacy.
• Ability to handle administrative tasks efficiently.

Responsibilities

• Greet patients and instruct them on the use of the Phreesia pad.
• Enter demographic and insurance data on all patients.
• Schedule follow up appointments and tests.
• Check patient out in Allscripts.
• Complete daily administrative tasks including mail reminders.

Skills

Customer service orientation

Data entry

EMR maintenance

Education

High School Diploma or equivalent

Tools

Allscripts

Phreesia

Job description

Pulmonary Associates of Richmond (PAR)

Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community and we continue to grow! We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

The Position

PAR seeks a full-time, customer service-oriented Patient Care Representative to perform patient check in, check out, and other administrative tasks for our Hanover PAR location. Enjoy weekly pay with the opportunity to grow in a team-oriented work environment.

Job Responsibilities for the Patient Care Representative

• Greet patients and instruct them on the use of the Phreesia pad.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patient out in Allscripts.
• Schedule follow up appointment and tests.
• Complete order forms and give instructions to the patients.
• Call patients to schedule / reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
• EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results tab.
• Assist Medical Assistants with daily workload as time permits.
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates.
• Adhere to HIPAA policies and procedures in order to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor or member of Administration – for example, cross trained to perform patient check in and / or check out during clinic.

Qualifications for the Patient Care Representative

Education: High School Diploma or equivalent. One year of front desk experience in medical practice or one year of customer service experience is preferred.

• 401(k)
• Employee assistance program
• Flexible spending account
• Employee referral program
• Health insurance
• Critical Illness
• Life insurance
• Paid time off
• Vision insurance
• Weekly Pay

Physical / Mental Demands

• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an equal opportunity employer.