Patient Care Representative

Pulmonary Associates of Richmon; Richmond (VA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Flexible spending accounts

Employee referral program

Health insurance

Short-term and long-term disability

Disability insurance

Critical Illness

Life insurance

Paid time off

Vision insurance

WEEKLY PAY

Job summary

Pulmonary Associates of Richmond is seeking two Patient Care Representatives to perform patient check-in/out and a range of administrative tasks at our West Broad location in Richmond, VA. You will work in a team-oriented environment with a focus on excellent patient service.

The role requires greeting patients, data entry in Allscripts, insurance processing, and scheduling. Pay ranges from $17.50 to $20.00 per hour, with benefits including 401(k), health and vision insurance, disability

Qualifications

• High School Diploma or equivalent is required; front desk or customer service experience preferred.
• Experience in a medical practice or customer service is desirable.

Responsibilities

• Greet patients and instruct them on the Phreesia pad.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patient out in Allscripts.
• Schedule follow up appointments and tests.
• Complete order forms and give instructions to patients.
• Call patients to schedule/reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders, scan and file documents, respond to patient messages in EMR.
• Maintain EMR: fax daily notes and LabCorp orders, clear orders from results tab.
• Assist Medical Assistants with daily workload.
• Adhere to high standards of customer service and HIPAA policies.
• Perform other duties as assigned.

Skills

Customer service

Front desk

HIPAA compliance

Education

High School Diploma or equivalent

Tools

Allscripts

Phreesia pad

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Care Representative

PLM:W Broad Full time Richmond, VA, US

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community and we continue to grow! We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.
The Position:PAR seeks two enthusiastic and customer service-oriented Patient Care Representative to perform patient check in, check out, and other administrative tasks for our West Broad PAR location. Enjoy weekly pay with the opportunity to grow in a team-oriented work environment.

Pay: $17.50-$20.00 an hour based on experience

• 401(k)
• Employee assistance program
• Flexible spending accounts
• Employee referral program
• Health insurance
• Short-term and long-term disability insurance
• Accidental disability & dismemberment Insurance
• Critical Illness
• Life insurance
• Paid time off
• Vision insurance
• WEEKLY PAY

Job Responsibilities

• Greet patients and instruct them on the use of the Phreesia pad.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patient out in Allscripts.
• Schedule follow up appointment and tests.
• Complete order forms and give instructions to the patients.
• Call patients to schedule / reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
• EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results tab
• Assist Medical Assistants with daily workload as time permits.
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates
• Adhere to HIPAA policies and procedures in order to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor or member of Administration – for example, cross trained to perform patient check in and / or check out during clinic.

Qualifications

Education: High School Diploma or equivalent. One year of front desk experience in medical practice or one year of customer service experience is preferred.

Physical / Mental Demands

• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an equal opportunity employer.