Patient Care Representative Float

Pulmonary Associates of Richmon; Richmond (VA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

401(k)

EAP

FSAs

Referral program

Health insurance

Disability insurance

AD&D insurance

Critical illness

Life insurance

Paid time off

Vision insurance

Weekly pay

Job summary

Pulmonary Associates of Richmond (PAR) is hiring a full-time Patient Care Representative Float to support front-desk operations across Boulders, Waterford, and Colonial Heights locations. The role emphasizes accurate data entry, patient check-in/out, and coordinating appointments in a fast-paced team environment.

The position offers weekly pay and a comprehensive benefits package, with emphasis on customer service excellence and HIPAA compliance.

Qualifications

• High school diploma or equivalent required; 1 year front desk or customer service preferred.
• Strong customer service orientation and meticulous data entry are essential.
• Experience with medical office software is a plus.

Responsibilities

• Greet patients and instruct on Phreesia pad usage.
• Float between Boulders, Waterford, and Colonial Heights locations as needed.
• Enter demographic and insurance data in EMR systems.
• Scan and process financial paperwork and insurance cards.

Skills

Front desk experience

Customer service

Education

High School Diploma or equivalent

Tools

Allscripts

Phreesia pad

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Care Representative Float

PLM:Boulders Full time Richmond, VA, US

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's over 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

The Position: PAR is seeking a dynamic and enthusiastic full-time Patient Care Representative Float who will float between our Boulders, Waterford, and Colonial Heights PAR locations as needed. Enjoy weekly pay with the opportunity to grow in a team-oriented work environment.

Pay: $17.50-$20.00 an hour based on experience

• 401(k)
• Employee assistance program
• Flexible spending accounts
• Employee referral program
• Health insurance
• Short-term and long-term disability insurance
• Accidental disability & dismemberment Insurance
• Critical Illness
• Life insurance
• Paid time off
• Vision insurance
• WEEKLY PAY

Job Responsibilities for the Patient Care Representative Float

• Greet patients and instruct them on the use of the Phreesia pad.
• Float to multiple Southside locations as needed.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patient out in Allscripts.
• Schedule follow up appointment and tests.
• Complete order forms and give instructions to the patients.
• Call patients to schedule / reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
• EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results tab
• Assist Medical Assistants with daily workload as time permits.
• In Sleep Lab - Assist with filling sleep study beds when there is a last-minute cancellation
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates
• Adhere to HIPAA policies and procedures to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor or member of Administration – for example, cross trained to perform patient check in and / or check out during clinic.

Qualifications for the Patient Care Representative

Education: High School Diploma or equivalent. One year of front desk experience in medical practice or one year of customer service experience is preferred.

Physical / Mental Demands

• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an Equal Opportunity Employer.