Patient Care Representative

Shields Health; Milford (MA); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Benefits

Job summary

Shields Health is seeking a Patient Care Representative in Milford, MA to deliver exceptional customer service with professionalism, efficiency and accuracy. You will greet patients, collect copays, assist with iPad check-in, and ensure HIPAA compliance while coordinating with radiology staff to maintain smooth patient flow.

The role requires excellent communication, attention to detail, and proficiency with computer systems.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to multitask and work independently.
• Comfort with data entry and use of office software.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Identify when language services are required and arrange them.
• Distribute films/CDs while maintaining HIPAA and patient privacy.
• Collaborate with technologists/radiologists to ensure smooth patient flow.
• Process incoming/outgoing mail and deliveries; prepare next day schedule.
• Enter information into systems accurately and promptly.
• Respond to scheduling emergencies and patient/doctor concerns.
• Maintain confidentiality and stay updated on policy changes.
• Assist with onboarding and training of new staff.

Skills

Excellent communication

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Data entry

Education

High School Diploma

Job description

Job Summary:The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.Hours: Monday-Friday 2:30-11pmJob Description:What you will doGreet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completedAssist patients with Ipad check in process, ability to trouble shoot and provide feedbackAbility to recognize and utilize when language services are neededDistribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.Work in collaboration with technologists/radiologists to ensure proper patient flow.Process outgoing and incoming US and inter-office mail and UPS deliveries.Prepare set up for next day’s appointment schedule and communicate any potential issuesProvide and respect confidentiality of all customer groups.Verify and enter necessary information into our systems.Respond appropriately to scheduling emergency patient situations.Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.Remain current on any changes in policies or procedures that modify daily work functions.Maintain co pay/petty cash accuracy and make daily bank depositsAssist with on-boarding and training of new employeesPerforms other related duties as requiredWork to maintain survey return rates in conjunction with company guidelines and goalsWorkflow in collaboration with multi-departments to ensure efficienciesRequired QualificationsWhat you need:High School Diploma requiredExcellent communication skills and computer proficiency requiredAttention to detail and typing accuracy requiredAbility to follow instructions with minimal supervisionProven ability to multi task and exceed customer expectations is requiredAbility to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.Preferred Qualifications:Medical office or healthcare administration courses preferredKnowledge of anatomy, medical terminology and insurance requirements is preferred.Additional Job Description:Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.