Patient Care Representative

Shields Health; Brockton (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group is seeking a Patient Care Representative who will deliver exceptional customer service with professionalism, efficiency and accuracy in a busy healthcare setting. Responsibilities include greeting patients, collecting co-pays and insurances, guiding Ipad check-in, ensuring HIPAA compliance, coordinating with radiology staff, handling mail, and maintaining accurate data in patient systems.

Hours: Monday, Tuesday and Wednesday 6:30am-3pm.

Qualifications

• High School Diploma required.
• Excellent communication and computer proficiency.
• Attention to detail and accurate typing.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.
• Ability to sit for extended periods while data entering.

Responsibilities

• Greet patients and collect copay/deductible/co-insurance and explain forms.
• Assist patients with Ipad check-in, troubleshoot and provide feedback.
• Recognize when language services are needed.
• Distribute films/CDs while upholding HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process incoming/outgoing mail and deliveries.
• Prepare setup for next day’s appointments and flag issues.
• Maintain confidentiality and enter information into our systems.
• Respond to scheduling emergencies and support waitlist processes.

Skills

High school diploma

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Follow instructions

Multitasking

Customer service

Education

High School Diploma

Medical office courses

Healthcare terminology knowledge

Job description

Job Summary

The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.

Hours: Monday, Tuesday and Wednesday 6:30am-3pm

Job Description

What you will do

• Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Assist with on-boarding and training of new employees
• Performs other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

Required Qualifications

What you need

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.