Patient Care Representative

Shields; Brockton (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group is seeking a Patient Care Representative in Brockton, MA to deliver exceptional service and maintain patient privacy. You will greet patients, collect payments, assist with iPad check-in, and coordinate language services as needed.

You will work with technologists and radiologists to ensure smooth patient flow, handle mail and scheduling, and support onboarding while upholding HIPAA standards and confidentiality.

Qualifications

• High School Diploma required and basic medical office exposure is helpful.
• Excellent communication and computer skills with strong attention to detail.
• Ability to multitask, follow instructions, and maintain accuracy under pressure.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain forms.
• Assist with iPad check-in, troubleshoot and provide feedback.
• Identify language service needs and coordinate accordingly.
• Ensure HIPAA and privacy policies are followed throughout.
• Collaborate with technologists and radiologists to maintain patient flow.
• Process mail and deliveries; prepare next day’s schedule and address issues.
• Verify and enter information into systems; respond to scheduling emergencies.
• Support waitlist templates and maintain survey response targets; assist onboarding.

Skills

Clear communication

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Education

High School Diploma

Tools

HIPAA compliance

Job description

**Job Summary:**The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.**Job Description:****What you will do*** Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed* Assist patients with Ipad check in process, ability to trouble shoot and provide feedback* Ability to recognize and utilize when language services are needed* Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.* Work in collaboration with technologists/radiologists to ensure proper patient flow.* Process outgoing and incoming US and inter-office mail and UPS deliveries.* Prepare set up for next day’s appointment schedule and communicate any potential issues* Provide and respect confidentiality of all customer groups.* Verify and enter necessary information into our systems.* Respond appropriately to scheduling emergency patient situations.* Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4* Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.* Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.* Remain current on any changes in policies or procedures that modify daily work functions.* Maintain co pay/petty cash accuracy and make daily bank deposits* Assist with on-boarding and training of new employees* Performs other related duties as required* Work to maintain survey return rates in conjunction with company guidelines and goals* Workflow in collaboration with multi-departments to ensure efficiencies**Required Qualifications****What you need:*** High School Diploma required* Excellent communication skills and computer proficiency required* Attention to detail and typing accuracy required* Ability to follow instructions with minimal supervision* Proven ability to multi task and exceed customer expectations is required* Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.**Preferred Qualifications:*** Medical office or healthcare administration courses preferred* Knowledge of anatomy, medical terminology and insurance requirements is preferred.**Additional Job Description:**Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.