Patient Care Representative/Technologist Aide

Shields Health Solutions; Weymouth (MA); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Benefits

Healthcare benefits

Inclusive workplace

Job summary

Shields Health Solutions is seeking a Patient Care Representative/Tech Aide in Weymouth, MA. This role focuses on delivering exceptional customer service, accurate patient intake, and efficient support across patient flow in a healthcare setting.

You will greet patients, assist with check-in, manage copays, and coordinate with clinical staff while upholding HIPAA and privacy standards. A strong attention to detail and ability to multitask are essential.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent verbal and written communication skills and basic computer proficiency.
• Strong attention to detail and accuracy in data entry.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and meet customer expectations.

Responsibilities

• Greet patients and collect copay/deductible/insurance information and explain consent forms.
• Assist patients with iPad check-in, troubleshoot issues, and provide feedback.
• Identify when language services are needed and coordinate accordingly.
• Distribute films/CDs while upholding HIPAA and privacy policies.
• Collaborate with technologists and radiologists to ensure proper patient flow.
• Process outgoing/incoming mail and deliveries.
• Prepare setup for next day’s appointment schedule and communicate issues.
• Maintain confidentiality of all patient groups.
• Verify and enter information into our systems accurately.
• Respond to scheduling emergencies appropriately.
• Support Customer Care with machine utilization using templates; manage waitlist/hold lists.
• Address patient and doctor concerns professionally and accurately.
• Inform management of any situations impacting the company or departments.
• Stay current with policy/procedure changes affecting daily work.
• Assist in patient interview and scan room preparation.
• Maintain petty cash accuracy and perform daily deposits.
• Perform other related duties as required.

Job description

Job Summary

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by
Providing exceptional customer service with professionalism, efficiency and accuracy.

Job Description

What you will do

• Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.


• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback


• Ability to recognize and utilize when language services are needed


• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.


• Work in collaboration with technologists/radiologists to ensure proper patient flow.


• Process outgoing and incoming US and inter-office mail and UPS deliveries.


• Prepare set up for next day’s appointment schedule and communicate any potential issues


• Provide and respect confidentiality of all customer groups.


• Verify and enter necessary information into our systems.


• Respond appropriately to scheduling emergency patient situations.


• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)


• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.


• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.


• Remain current on any changes in policies or procedures that modify daily work functions.


• Assists In patient interview process


• Assists in preparing patient scan room


• Maintain co pay/petty cash accuracy and make daily bank deposits


• Performs other related duties as required

Required Qualifications

What you need

• High School Diploma required


• Must be CPR certified


• Excellent communication skills and computer proficiency required


• Attention to detail and typing accuracy required


• Ability to follow instructions with minimal supervision


• Proven ability to multi task and exceed customer expectations is required


• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred


• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.