Patient Coordinator

Monmouth Retina Consultants; Toms River (NJ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Mileage reimbursement

Travel to other offices as needed

Job summary

Monmouth Retina Consultants in Toms River, NJ is seeking a Patient Coordinator to be the first point of contact, greeting patients and ensuring a smooth check-in/out experience. The role includes verifying medical and vision insurances and coordinating with doctors and staff.

This full-time position requires good communication, basic computer skills, and reliability; travel to Little Silver and Manalapan offices is required as needed, with mileage reimbursement provided.

Qualifications

• High school diploma or GED required.
• 1 year of related experience and/or training preferred or equivalent.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong communication and customer service skills.

Responsibilities

• Provide exceptional customer service during patient encounters (in person or by phone).
• Answer phones and assist patients promptly and courteously.
• Manage patient flow and ensure timely check-in/out.
• Verify insurance information and collect payments as needed.
• Perform general office duties and maintain a clean work area.

Skills

Customer service

Communication

Professional demeanor

Time management

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Job Title: Patient Coordinator

Company: Monmouth Retina Consultants

Location: Toms River, NJ

Travel: Travel to our other offices in Little Silver and Manalapan, NJ is required as needed. We do pay mileage reimbursement!

Hours:

• Full Time


• Our offices are open Monday-Friday 7:15am-5:30pm
  
  
  
  • You may need to work a little earlier/later as needed
  
  
  • Your shifts will fall within these hours
  
  
  
  

Requirements:

• High School Diploma or GED Equivalent


• Favorable result on Background Check


• Basic computer skills


• Excitement to learn and grow

Essential Functions:

• Verify medical and vision insurances


• Effectively communicate with patients, doctors, and managers


• Answer inquiries through phone, email, and in person requests

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave


• Answer phones (both external and internal); assure prompt, courteous service at all times


• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule


• Manage patient flow in the office


• Knowledge of common fees charged for common visitsand collect correct payments


• Complete daily reconciliations / close day / countdown cash drawer


• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times


• Desire to gain industry knowledge and training


• Demonstrates initiative in accomplishing practice goals


• Ability to grow, adapt, and accept change


• Consistently creating a positive work environment by being team-oriented and patient-focused


• Commitment to work over 40 hours to meet the needs of the business


• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)


• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.