Receptionist, PCP (Harwich)

Cape Cod Healthcare; Harwich (MA); On-site; USD 28,929 - 31,684; Full time

Job summary

Medical Affiliates of Cape Cod is seeking an administrative support professional to ensure efficient front office operations in a busy MACC practice. You will greet patients, manage scheduling in the EMR, verify demographics and insurance, collect co-pays and prepare deposits, and handle communications with internal staff and external contacts.

You will maintain physician schedules, process cancellations, and coordinate tests/referrals, while protecting patient confidentiality per HIPAA.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.
• Strong communication and interpersonal skills.
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred.
• Experience in an office setting with at least 1 year experience preferred.
• Knowledge of various insurance authorization/referral requirements preferred.
• Medical Terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Greet patients and acknowledge their presence in the waiting room.
• Answer the phone promptly and route messages in the EMR.
• Check-in/register patients, verify demographics and insurance, collect co-pays.
• Provide paperwork to patients and manage insurance cards and IDs.
• Schedule and reschedule appointments in the EMR per protocols.
• Maintain physician daily schedule and prepare charts for the next day.
• Edit schedules for time off, sick time, or meetings.
• Process cancellations and no-show notifications.
• Open and distribute mail to staff and physicians.
• Check-out patients and coordinate follow-up appointments and referrals.
• Handle forms and requisitions and ensure HIPAA compliance.
• Maintain confidentiality and discuss billing inquiries with billing office.
• Print/provide medical records to outside entities under guidelines.
• Float to other MACC practices as needed.

Skills

English proficiency

Interpersonal skills

Office software

EMR/EHR

Typing 30 WPM

Customer service

Education

High school diploma

Tools

EMR/EHR software

MS Office

Job description

Purpose of Position

To provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations.

Description

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
• Processes cancellations and no show appointments, and notifies clinician of change in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepare associated forms such as requisitions or referral forms with review of any prep required
• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refer patients with billing inquiries and/or payment questions to the billing office
• Print and/or provide medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Strong communication and interpersonal skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred

Schedule Details

40 Hours Per Week, Monday-Friday, 7a-5p, No Weekends & Holidays

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Harwich

Department

MAC-Fontaine Medical Center

Annual/Hourly

Hourly

Hiring Pay Range

20.6 - 23.75