Receptionist, PCP (Bourne)

Cape Cod Healthcare; Bourne (MA); On-site; USD 28,378 - 32,718; Full time

Job summary

Cape Cod Healthcare is seeking an administrative front desk professional for the MACC practice in Bourne, MA. The role focuses on welcoming patients, managing the EMR, scheduling and coordinating referrals while ensuring HIPAA compliance.

Responsibilities include phone handling, check-in, billing inquiries, and maintaining accurate records. The position is 40 hours weekly, with a daytime schedule, hourly pay, and potential float to other MACC locations.

Qualifications

• Reads, writes and communicates in English.
• High school diploma or equivalent.
• Strong communication and interpersonal abilities.
• Experience with office technology and MS Office preferred.
• Experience in an office setting with at least 1 year preferred.
• Knowledge of insurance requirements preferred.
• Typing speed about 30 WPM preferred.

Responsibilities

• Greet patients and acknowledge their presence in the waiting room.
• Answer phones promptly, direct calls and take messages in EMR.
• Check-in/register patients, verify demographics and insurance.
• Collect co-pays and prepare deposits for courier pickup.
• Schedule and adjust patient appointments per protocols.
• Maintain physician daily schedule and prepare next day charts.
• Process cancellations and notify clinicians of changes.
• Open and distribute mail to staff and physicians.

Skills

English communication

Interpersonal skills

Office technology

Customer service

Typing 30 WPM

Education

High school graduate or equivalent

Tools

MS Office

Electronic Medical Records

Job description

Purpose of Position

To provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations.

Description

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks‑in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co‑pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient’s insurance cards, and photo ID
• Schedules and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintains physician’s daily appointment schedule and prepares charts for the following day’s schedule
• Edits clinicians' schedules as needed to include time off, sick time, vacation, in‑service and meeting time
• Processes cancellations and no‑show appointments, and notifies clinician of changes in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Checks out patients and schedules any follow‑up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepares associated forms such as requisitions or referral forms with review of any prep required
• Maintains patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refers patients with billing inquiries and/or payment questions to the billing office
• Prints and/or provides medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensures accurate maintenance of administrative records and works and communicates effectively with co‑workers, patients, visitors and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Demonstrates the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Performs other work related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Strong communication and interpersonal skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred

Schedule Details

40 Hours Per Week, Mon-Fri, 7a-5p, No Weekends & No Holidays

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Bourne

Department: MAC-Bourne Primary Care

Annual/Hourly: Hourly

Hiring Pay Range: 20.6 - 23.75