Patient Referral Navigator

CommonSpirit Health; Seattle (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

Virginia Mason Franciscan Health in Seattle seeks a Referral Coordinator to partner with patients and clinical teams to navigate referrals for timely care and reimbursement. You will verify insurance, obtain authorizations, coordinate appointments, and provide cost estimates and pre-visit instructions, ensuring a seamless experience for patients.

Strong attention to detail, familiarity with health insurance terminology, and clear, confidential communication are essential for success in this

Qualifications

• Accredited medical terminology course and 1 year of related work experience.
• Knowledge of clinic referral and scheduling processes and insurance billing/authorization requirements.
• Ability to read, understand, and communicate in English with confidentiality and professionalism.

Responsibilities

• Verify insurance eligibility and secure necessary authorizations.
• Coordinate patient appointments and pre-certifications for testing and procedures.
• Provide guidance on costs, benefits, and pre-visit instructions.
• Maintain accurate referrals and communicate clearly with patients and teams.

Skills

Insurance verification

Medical terminology

Communication skills

Attention to detail

Customer service

Multi-tasking

English proficiency

Education

Medical terminology course

Tools

Cerner

Job description

Virginia Mason Franciscan Health in Seattle seeks a Referral Coordinator to partner with patients and clinical teams to navigate referrals for timely care and reimbursement. You will verify insurance, obtain authorizations, coordinate appointments, and provide cost estimates and pre-visit instructions, ensuring a seamless experience for patients.

Strong attention to detail, familiarity with health insurance terminology, and clear, confidential communication are essential for success in this