Patient Care Quality Navigator & Wellness Outreach

Lake Charles Memorial Hospital; Lake Charles (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Lake Charles Memorial Hospital is seeking a Clinical Care Quality Navigator to ensure high-quality, patient-centered care within the ambulatory clinic environment. The role emphasizes outreach for annual wellness visits, patient navigation, and closing care gaps to improve patient outcomes and overall quality of care.

You will collaborate with the MMG Quality and Care Management team, coordinate care plans, and support clinicians in meeting preventive service guidelines and performance measures.

Responsibilities

• Annual Wellness Visit Outreach: Conduct proactive outreach to eligible patients to schedule and promote annual wellness visits in accordance with preventive care guidelines.
• Patient Navigation: Serve as a primary point of contact for patients, assisting them in navigating the healthcare system and accessing necessary services and resources.
• Gap Closure for HEDIS and other contracted quality measures: Identify care gaps through analysis of patient data, EHRs, and quality performance metrics; collaborate to implement targeted interventions; maintains payor rosters.
• Care Coordination: Facilitate communication among providers and services to ensure seamless care coordination and continuity of care for patients.

Job description

Lake Charles Memorial Hospital is seeking a Clinical Care Quality Navigator to ensure high-quality, patient-centered care within the ambulatory clinic environment. The role emphasizes outreach for annual wellness visits, patient navigation, and closing care gaps to improve patient outcomes and overall quality of care.

You will collaborate with the MMG Quality and Care Management team, coordinate care plans, and support clinicians in meeting preventive service guidelines and performance measures.