LPN Quality Navigator for Home Health & Outcomes

31 VNA Home Health and Hospice Services, Inc.; Manchester (NH); On-site; USD 60,000 - 75,000; Full time

Job summary

SolutionHealth is hiring a Licensed Practical Nurse (LPN) Clinical Quality Navigator to support agency quality outcomes through proactive telephonic outreach, patient triage, care coordination, and follow-up across the episode of care.

You will identify clinical concerns early, promote patient satisfaction, reduce avoidable readmissions, document interactions in the EMR, and collaborate with clinical managers and scheduling to ensure timely, coordinated care.

Qualifications

• Graduate of an accredited school of Licensed Practical Nursing.
• LPN NH licensure required.
• Current BLS certification or must obtain within 90 days of hire.
• Two (2) plus years nursing experience required; home health experience preferred.
• Valid Driver’s License to travel in southern New Hampshire.

Responsibilities

• Conduct timely post-discharge telephonic follow-up with patients to assess clinical status, reinforce discharge instructions, and identify potential risks or unmet needs.
• Promote patient satisfaction by addressing questions, concerns, and barriers to care in a professional, compassionate manner.
• Assist in identifying trends or gaps impacting patient satisfaction and quality outcomes and communicate findings to leadership.
• Monitor and document all patient interactions accurately in the electronic medical record in accordance with agency policy and regulatory standards.
• Serve as a resource to patients and caregivers, ensuring continuity and clarity of care following discharge from home health services.
• Support agency initiatives related to Value-Based Purchasing (VBP) and QAPI, including patient experience, care coordination, and outcome improvement.
• Assist with quality audits as assigned.
• Assess patient-reported symptoms and conditions via telephone and apply clinical judgment to triage needs appropriately.
• Coordinate with clinical managers to elevate concerns, initiate interventions, or adjust care plans based on patient status.
• Collaborate with scheduling staff to prioritize and facilitate timely planned and PRN visits based on patient acuity and needs.
• Support prevention of avoidable hospital readmissions through early identification of clinical deterioration and promptly escalating concerns through established protocols.
• Reinforce patient and caregiver education related to disease management, medications and when to seek additional care.

Education

Licensed Practical Nurse (LPN) graduate

Job description

SolutionHealth is hiring a Licensed Practical Nurse (LPN) Clinical Quality Navigator to support agency quality outcomes through proactive telephonic outreach, patient triage, care coordination, and follow-up across the episode of care.

You will identify clinical concerns early, promote patient satisfaction, reduce avoidable readmissions, document interactions in the EMR, and collaborate with clinical managers and scheduling to ensure timely, coordinated care.