Patient Care Pre-Registration Specialist - Per Diem

Optum; Brewer (MS); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase and 401k

Job summary

Optum in Brewer, ME is seeking a Per Diem Pre-Registration Representative to ensure accurate pre-registration of patients and efficient intake processes. The role involves gathering demographics and insurance data, collecting copays, and coordinating with multiple departments to support timely service starts.

Responsibilities include delivering exceptional patient service, verifying coverage, and maintaining adherence to department policies.

Qualifications

• 6+ months of experience in an office or customer service setting (phone or in person).
• Beginner level of proficiency with Windows PC applications and learning new computer systems.
• Per diem availability between 7:00am–5:30pm Monday–Friday.
• Influenza vaccination for the current flu season or willingness to receive it.
• Must be 18 years of age or older.

Responsibilities

• Provides excellent customer service to patients, providers, and departments by phone or in person.
• Collects and verifies patient demographics and insurance information.
• Engages other departments to assist with patient questions or needs.
• Collects copays and patient liabilities prior to service.
• Monitors service metrics and ensures productivity and audit goals are met.
• Escalates issues to leadership to ensure timely pre-registration and financial clearance.
• Verifies insurance coverage and benefits in the encounter.
• Performs additional duties as requested.

Skills

Phone support

Customer service

Computer literacy

Per diem availability

Vaccination compliance

Age 18+

Education

High School Diploma/GED

Job description

Optum in Brewer, ME is seeking a Per Diem Pre-Registration Representative to ensure accurate pre-registration of patients and efficient intake processes. The role involves gathering demographics and insurance data, collecting copays, and coordinating with multiple departments to support timely service starts.

Responsibilities include delivering exceptional patient service, verifying coverage, and maintaining adherence to department policies.