Patient Access & Pre-Registration Coordinator

Optum; Brewer (MS); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Job summary

UnitedHealth Group in Maine is seeking a detail-oriented Pre-Registration Representative to ensure accurate patient demographics and insurance details before service. You will engage with patients, providers, and staff to facilitate smooth check-ins and financial clearance.

This role expects strong customer service skills, coordination with multiple departments, and the ability to meet productivity goals. Training is onsite for 3–6 weeks, followed by regular hours 9 AM–5:30 PM EST, Monday

Qualifications

• High School Diploma or GED required.
• 6+ months of experience in an office/customer service setting, over the phone or in person.
• Ability to work Monday–Friday, 9:00 AM–5:30 PM; proficient with Windows PC applications.

Responsibilities

• Provides exceptional customer service to patients, providers and other departments.
• Collects and verifies patient demographics and insurance information; updates records as needed.
• Verifies insurance coverage and benefits; collects copays prior to service.
• Escalates needs to department leadership to ensure timely registration and financial clearance.

Skills

Customer service

Phone support

Education

High School Diploma/GED

Job description

UnitedHealth Group in Maine is seeking a detail-oriented Pre-Registration Representative to ensure accurate patient demographics and insurance details before service. You will engage with patients, providers, and staff to facilitate smooth check-ins and financial clearance.

This role expects strong customer service skills, coordination with multiple departments, and the ability to meet productivity goals. Training is onsite for 3–6 weeks, followed by regular hours 9 AM–5:30 PM EST, Monday