Patient Care & Orders Specialist

Accendra Health; Worcester (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision care

401(k) Plan

Paid time off

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health in Worcester, MA seeks a dedicated Customer Service Representative to educate patients on products and services, resolve concerns, and manage high-volume order intake. You will engage with patients, referrals, and care teams to ensure accurate order placement and timely responses.

The role emphasizes strong communication, problem-solving, and teamwork, with a comprehensive benefits program and opportunities for growth within the Accendra Health family.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI’s.
• Perform other duties as required.

Skills

Customer service

Communication skills

MS Office

Brand product knowledge

Soft skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health in Worcester, MA seeks a dedicated Customer Service Representative to educate patients on products and services, resolve concerns, and manage high-volume order intake. You will engage with patients, referrals, and care teams to ensure accurate order placement and timely responses.

The role emphasizes strong communication, problem-solving, and teamwork, with a comprehensive benefits program and opportunities for growth within the Accendra Health family.