Patient Care Operations & Training Coordinator

Bridge Home Health & Hospice; Fairfield (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Bridge Home Health & Hospice is seeking a Patient Care Coordinator to support the Director of Patient Care Services in day-to-day clinical operations for the branch. This role trains new clinical staff, supports quality assurance, and acts as a resource for field staff, ensuring a seamless hospice care process.

The position requires coordinating training, auditing patient records, and ensuring adherence to physician plans of care, CMS regulations, and scheduling.

Qualifications

• Basic understanding of human resource management principles and practices.
• Computer Skills including knowledge of relevant software.
• Excel knowledge is strongly desired.
• Basic knowledge of office machines.
• Ability to delegate tasks and manage subordinates.
• Ability to establish and maintain effective working relationships.
• Ability to meet the public and staff as a positive, friendly, and professional representative of the agency.
• Effective social interaction, communication, and organizational skills.
• Administer multiple assignments efficiently.
• Personal car for travel and valid driver’s license.
• Carry personal auto liability insurance coverage.

Responsibilities

• Coordinate training for new hires including EMR training, orientation books, and clinical supplies.
• Assist Quality Assurance with chart audits and auditing compliance for patients.
• Report patient care summaries to Case Managers with the Director of Patient Care Services.
• Attend interdisciplinary group meetings and document reviews per CMS regulations.
• Maintain comprehensive patient documentation in the EMR system.
• Ensure staff follow physician plans of care orders.
• Coordinate with Scheduling for staff utilization and start-of-care tasks.
• Assist with QA of referral documentation.
• Approve and track branch supply orders for clinician use.
• Communicate schedules with triage and on-call staff.
• Obtain orders for intake and perform random QA of referrals.
• Link patients to community resources as needed.
• Maintain documentation per policies and laws.
• Participate in QA/Performance Improvement programs and training.
• Lift and move supplies as needed.
• Perform other duties as assigned.

Skills

HR principles

Computer skills

Excel

Office equipment

Delegation

Interpersonal skills

Organizational skills

Professional representation

Tools

EMR systems

Job description

Bridge Home Health & Hospice is seeking a Patient Care Coordinator to support the Director of Patient Care Services in day-to-day clinical operations for the branch. This role trains new clinical staff, supports quality assurance, and acts as a resource for field staff, ensuring a seamless hospice care process.

The position requires coordinating training, auditing patient records, and ensuring adherence to physician plans of care, CMS regulations, and scheduling.