Care Coordination Specialist – Hospice & Home Health

North Country Healthcare; Littleton (NH); On-site; USD 42,000 - 65,000; Full time

Job summary

North Country Healthcare is seeking a Program Support Coordinator to provide administrative, operational, and clinical support across Home Health, Hospice, and Long-Term Care programs. This role acts as a central hub for coordinating patient care, ensuring timely communication and organized workflows within a multi-service-line team.

Responsibilities include coordinating clinical documentation, supporting medication and equipment logistics, and assisting with referrals and care coordination.

Qualifications

• Graduate of an accredited Medical Assistant program or practical nursing program required.
• Medical Assistant certification or Licensed Practical Nurse (LPN) credential preferred; equivalent healthcare support experience considered.
• All employees and contracted staff will have Basic Life Support (BLS) or ACLS/PALS as applicable; Heartsaver CPR AED for nonclinical staff, renewal regularly.
• Current licensure, registration, or certification as applicable to role and state requirements.
• Experience with EMR systems and healthcare documentation.

Responsibilities

• Assists with coordination of patient care services across Home Health, Hospice, and Long-Term Care programs.
• Supports communication with staff, patients, families, providers, and community partners while maintaining patient-centered service.
• Assists with obtaining, organizing, and maintaining clinical documentation and supporting records.
• Reviews and appropriately routes incoming clinical information and documentation to support timely follow-up.
• Supports medication, medical supply, and durable medical equipment coordination as directed by clinical staff.
• Supports Long-Term Care program operations and related workflows, including referral, intake, and care coordination processes as assigned.
• Supports daily program workflows and operational functions across service lines and assists leadership with tracking, follow-up, and workflow coordination.
• Maintains and organizes patient-related records and program documentation and supports EMR workflow management, data entry, and task completion as appropriate.
• Monitors reports, work queues, and operational trackers to support timely follow-up and continuity of care.
• Assists with coordination and preparation for meetings, interdisciplinary team meetings, and related follow-up activities.
• Supports compliance-related workflows, documentation collection, and record organization in accordance with organizational standards.
• Provides excellent customer service and serves as a professional and welcoming point of contact for internal and external stakeholders.
• Escalates clinical, operational, or customer concerns appropriately to leadership and supports continuity across interdisciplinary teams.

Skills

Organizational skills

Communication skills

Customer service

Team collaboration

Education

Medical Assistant program

Practical nursing program

Tools

EMR systems

Job description

North Country Healthcare is seeking a Program Support Coordinator to provide administrative, operational, and clinical support across Home Health, Hospice, and Long-Term Care programs. This role acts as a central hub for coordinating patient care, ensuring timely communication and organized workflows within a multi-service-line team.

Responsibilities include coordinating clinical documentation, supporting medication and equipment logistics, and assisting with referrals and care coordination.