Patient Care Operations Specialist - Recurring Services

Aveanna Healthcare; United States; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Equipment Provided

Full Benefits Package (Medical, Dental

Paid Holidays + Bonus Days Off

Structured onboarding and role-based培训

Opportunities for internal growth

Job summary

Aveanna Healthcare is seeking a Patient Account Representative to support the Patient Care department by ensuring recurring services are processed accurately and on time to prevent delays in patient order delivery.

The role emphasizes operational efficiency, compliance, and delivering a positive patient experience. The ideal candidate is detail-oriented, organized, able to manage multiple priorities in a fast-paced healthcare environment, and communicates effectively with internal teams.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service or related experience.
• Healthcare or insurance knowledge preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Bilingual Spanish speaker preferred.

Responsibilities

• Process recurring services to ensure timely patient order fulfillment.
• Monitor work to ensure compliance with internal policies and external regulations.
• Identify workflow inefficiencies and support process improvements.
• Resolve patient concerns by identifying issues and coordinating corrective actions.
• Collaborate with internal teams to provide seamless customer service.

Skills

Customer service

Attention to detail

Time management

Written and verbal communication

Teamwork

Spanish bilingual

Healthcare experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Aveanna Healthcare is seeking a Patient Account Representative to support the Patient Care department by ensuring recurring services are processed accurately and on time to prevent delays in patient order delivery.

The role emphasizes operational efficiency, compliance, and delivering a positive patient experience. The ideal candidate is detail-oriented, organized, able to manage multiple priorities in a fast-paced healthcare environment, and communicates effectively with internal teams.