Patient Care Operations Lead - Front Office & Training

UnitedHealth Group; Fort Worth (TX); On-site; USD 57,308,000 - 103,155,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator to support efficient patient care through registration, insurance verification, and scheduling. The role involves coordinating front office tasks, handling co-payments and deductibles, and answering phones within a Monday–Friday schedule at a Fort Worth clinic.

Responsibilities include leading non-clinical staff, serving as the primary customer service contact, and contributing to clinic metrics and training initiatives.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience with strong communication skills.
• 3+ years of experience in a medical office or medical environment.
• Proficiency in standard PC software (Word, Excel, PowerPoint) and department programs.

Responsibilities

• Provide leadership and guidance for front office and non-clinical staff.
• Serve as first contact for customer service issues.
• Greet patients, check-in/check-out, collect co-pays/coinsurance/deductibles, schedule appointments.
• Travel within market for coverage, training, and support as needed.
• Manage clinic metrics/projects 50% of the time as directed by leadership.

Skills

Customer service

Communication skills

PC software literacy

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

UnitedHealth Group is seeking a Senior Patient Care Coordinator to support efficient patient care through registration, insurance verification, and scheduling. The role involves coordinating front office tasks, handling co-payments and deductibles, and answering phones within a Monday–Friday schedule at a Fort Worth clinic.

Responsibilities include leading non-clinical staff, serving as the primary customer service contact, and contributing to clinic metrics and training initiatives.