Senior Patient Care Coordinator

UnitedHealth Group; Fort Worth (TX); On-site; USD 57,308,000 - 103,155,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator to support efficient patient care through registration, insurance verification, and scheduling. The role involves coordinating front office tasks, handling co-payments and deductibles, and answering phones within a Monday–Friday schedule at a Fort Worth clinic.

Responsibilities include leading non-clinical staff, serving as the primary customer service contact, and contributing to clinic metrics and training initiatives.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience with strong communication skills.
• 3+ years of experience in a medical office or medical environment.
• Proficiency in standard PC software (Word, Excel, PowerPoint) and department programs.

Responsibilities

• Provide leadership and guidance for front office and non-clinical staff.
• Serve as first contact for customer service issues.
• Greet patients, check-in/check-out, collect co-pays/coinsurance/deductibles, schedule appointments.
• Travel within market for coverage, training, and support as needed.
• Manage clinic metrics/projects 50% of the time as directed by leadership.

Skills

Customer service

Communication skills

PC software literacy

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.

Senior Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Schedule: Monday - Friday, 7:30AM - 5:30PM CST, supervisor to determine schedule

Location: 1412 May St, Ft Worth, TX

Primary Responsibilities:

• Provide leadership, guidance, support and direction for the front office and non-clinical staff
• Function as first contact for customer service issues
• May assist to coordinate work of other team members
• Resolve complex issues rarely deferring to supervisor/manager
• Serves as PSR mentor and trainer and provides expertise as SME to PSR staff
• Lead may need to be willing to travel within their own market for coverage, training, support needs, assisting with training newly acquired clinical locations, etc.
• May perform regular PSR duties to include greeting patients; complete check-in and check-out tasks; collecting co-payments, co-insurance, and deductibles; answering phones, scheduling appointments, re-direct calls as appropriate, and assist callers with questions or concerns within the PSR scope
• In addition to regular PSR duties, at least 50% of time must be dedicated to clinic metrics/projects/initiatives as deemed by clinic leadership. Examples include but are not limited to the following:
  • Onboards new PSR's
  • Trains PSR's
  • Safety Champion
  • Clinic Policy/SOP champion, develop awareness/knowledge of SDO process to assist CA in administrative preparations
  • Actively involved in assisting with the role out of any new training
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 3+ yearsof customer service experience with strong communication skills both in person and via phone
• 3+ years of experience in a medical office or medical environment
• Intermediate level of proficiency in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications

Preferred Qualifications:

• Previous experience with medical insurance
• ICD 10 and CPT coding experience
• Prior experience with EMR computer applications
• Working knowledge of medical terminology
• Working knowledge of general office procedures

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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