Medical Office Assistant (Patient Care Coordinator)

Socket.dev; Front Royal (VA); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Beltone is seeking a Medical Office Assistant (Patient Care Coordinator) in Front Royal, VA. This full-time role handles front-office administration, appointment scheduling, insurance verifications, and patient communications to ensure excellent service.

The position offers a 40-hour week, Monday–Friday, 9:00 AM–5:00 PM, with a starting pay of $15.00–$17.00 per hour plus monthly bonus opportunities and comprehensive benefits.

Qualifications

• High School diploma or equivalent.
• Two (2) years medical or general office experience preferred.
• Two (2) years customer service experience preferred.
• Must be well organized and able to multitask efficiently.
• Must be able to communicate effectively in English.

Responsibilities

• Greet all visitors.
• Answer multi-line telephone and arrange appointments.
• Direct caller and record details.
• Schedule follow-up appointments.
• Oversee daily operation of services and billing.
• Verify insurance eligibility and benefits.
• Maintain patient files and HIPAA-compliant records.
• Maintain confidentiality and patient rights.
• Make calls to existing patients to generate business.
• Prepare and generate reports.
• Maintain office cleanliness.
• Perform additional administrative duties.

Skills

Organizational skills

Customer service

English communication

MS Office

Education

High School diploma

Tools

MS Office

Job description

Job DetailsJob Location: Front Royal, VA 22630Salary Range: $15.00 - $17.00 HourlyMedical Office Assistant (Patient Care Coordinator) Front Royal, VA Starting at $15.00-$17.00/Hour (based on experience) plus Monthly Bonus Opportunities! Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!) For over 80 years, Beltone has been "Helping the World Hear Better" and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career. Primary Function The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.

Responsibilities

• Greet all visitors.
• Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).
• Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.
• Schedules follow-up appointments.
• Ensures quality customer service.
• Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.
• Verify patients' insurance eligibility and benefits through all insurance carriers.
• Collects and distributes mail, messages, and reports to the appropriate staff members.
• Maintains patient files and databases according to HIPPA regulations and ensuring information is up-to-date.
• Respects patients by recognizing their rights and maintaining confidentiality.
• Makes phone calls to existing patients to generate business (no cold-calling).
• Prepare and generate reports for the clinic and corporate office.
• Maintain the cleanliness of the office.
• Perform a variety of additional administrative duties.
• All other duties as assigned.

Qualifications & Requirements

• High School diploma or equivalent is required.
• Two (2) years previous medical or general office experience preferred.
• Two (2) years previous customer service experience preferred.
• Must be well organized and able to multitask efficiently.
• Must have the ability to communicate effectively in English.
• Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.
• Must have proficient in MS Office and have good computer skills.
• Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.

Compensation & Benefits

• Starting at $15.00-$17.00/hour (based on experience) PLUS Monthly Bonus Opportunities
• Full-time (40 hours/week), Monday-Friday, 9am-5pm (No evenings or weekends!)
• Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More
• 401(k) Plan Earned
• Paid Time Off
• Paid Holidays
• Qualifications