Patient Care Navigator – Urgent Care

MD Now Urgent Care; Florida; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Tuition assistance

Fertility benefits

Life insurance

Job summary

MD Now Urgent Care seeks a Patient Care Representative to join a team dedicated to high-quality patient service. The role involves checking in patients, answering clinic calls, verifying insurance, and ensuring accurate patient records and payments, with opportunities to support multiple clinics as needed.

The clinic operates 8am–8pm, Monday through Sunday, and requires BLS certification within 30 days, strong customer service skills, and proficiency with several computer programs.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Willingness to travel to other clinics in the area for scheduling purposes.
• Obtain BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed.
• Answers phone calls to the clinic and provides information or refers questions to others as needed.
• Verifies insurance timely and accurately.
• Ensures the occupational client’s preference card is followed and occupational procedures.
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information.
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented.

Skills

Customer service

BLS certification

Multitasking

Willingness to travel

Clear communication

Tools

Scheduling software

Insurance verification systems

Job description

MD Now Urgent Care seeks a Patient Care Representative to join a team dedicated to high-quality patient service. The role involves checking in patients, answering clinic calls, verifying insurance, and ensuring accurate patient records and payments, with opportunities to support multiple clinics as needed.

The clinic operates 8am–8pm, Monday through Sunday, and requires BLS certification within 30 days, strong customer service skills, and proficiency with several computer programs.