Patient Care Navigator: Scheduling & Support

Contentnea Health; Snow Hill (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Contentnea Health in eastern North Carolina seeks a patient services assistant to provide supportive navigation and help patients access health services.

You will answer calls, schedule appointments, maintain accurate patient records in the Practice Management System, and route questions to the correct department, ensuring a positive patient experience.

The role emphasizes clear communication, data accuracy, and teamwork across clinical and administrative teams.

Qualifications

• High school diploma or equivalent required.
• Basic written and verbal communication skills.
• Familiarity with scheduling and registration processes.

Responsibilities

• Serve as the primary contact for patients seeking health care services.
• Respond to incoming calls and document patient interactions and appointments.
• Schedule, reschedule, or cancel appointments following templates.
• Verify and update patient demographics in the Practice Management System.
• Direct calls and messages to the appropriate department or supervisor.
• Identify patient needs and support decision making to navigate care options.

Skills

Written and verbal communication

Computer skills

Mathematical knowledge

Education

High school diploma or equivalent

Tools

Practice Management System

Job description

Contentnea Health in eastern North Carolina seeks a patient services assistant to provide supportive navigation and help patients access health services.

You will answer calls, schedule appointments, maintain accurate patient records in the Practice Management System, and route questions to the correct department, ensuring a positive patient experience.

The role emphasizes clear communication, data accuracy, and teamwork across clinical and administrative teams.