Patient Care Coordinator — Clinic Scheduling & Support

Pinehurst-Surgical-Clinic-PA; Southern Pines (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Pinehurst-Surgical-Clinic-PA in North Carolina seeks a Patient Care Coordinator to support clinical operations and care coordination across multiple specialties.

Responsibilities include scheduling, patient education, provider communication, and clinical documentation support to optimize outcomes and physician productivity. Strong communication, HIPAA compliance, and EMR familiarity are essential.

Qualifications

• Strong telephone, written and verbal communication skills.
• Detail-oriented with organizational and multi-tasking abilities.
• Knowledge of insurance processes, including verification and authorization requirements.

Responsibilities

• Answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or staff; relay urgent requests promptly.
• Return phone calls within one business day; address urgent calls immediately.
• Provide accurate messages to staff and refer provider requests.
• Register new patients, verify demographics & insurance, process referrals per policy.
• Assess insurance requirements before scheduling and referrals.
• Schedule appointments and provide directions and pre-appointment instructions.
• Collect payments due at time of service.
• Open or close duties as scheduled.

Skills

Phone communication

Multitasking

Attention to detail

HIPAA compliance

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR systems

Patient portals

Office communication tools

Job description

Pinehurst-Surgical-Clinic-PA in North Carolina seeks a Patient Care Coordinator to support clinical operations and care coordination across multiple specialties.

Responsibilities include scheduling, patient education, provider communication, and clinical documentation support to optimize outcomes and physician productivity. Strong communication, HIPAA compliance, and EMR familiarity are essential.