Patient Care Navigator: Scheduling & Coordination

Jobtailor; Concord (NH); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor in Concord, NH is seeking a patient access and medical office support professional to greet patients, gather and verify information, and coordinate intake and records.

You will handle scheduling, referrals, authorizations, and insurance verification, while maintaining a patient-centric approach and compliant with DNV standards.

Strong communication and teamwork are essential; HS diploma or GED and competency exam required.

Qualifications

• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information
• Makes collection attempts while providing education on resources available
• Reconciles work lists and reports
• Facilitates patient care between primary, specialty, and ancillary services
• Welcomes and coordinates intake of patient information for new and existing patients and creates and maintains medical records
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries
• Schedules, confirms or reschedules patient appointments

Skills

Interpersonal communication

Team collaboration

Problem solving

Education

High School diploma or GED

Annual Registration Competency Exam

Tools

EMR systems

Job description

Jobtailor in Concord, NH is seeking a patient access and medical office support professional to greet patients, gather and verify information, and coordinate intake and records.

You will handle scheduling, referrals, authorizations, and insurance verification, while maintaining a patient-centric approach and compliant with DNV standards.

Strong communication and teamwork are essential; HS diploma or GED and competency exam required.