Patient Care Navigator: Scheduling & Support

ALLY Psychiatry Career Page; Bowling Green (KY); On-site; USD 38,000 - 48,000; Full time

Job summary

ALLY Psychiatry seeks a Patient Care Coordinator to join our team. You will be the first contact for patients, helping with scheduling, updating information, and answering questions to ensure a smooth journey to better health.

You will coordinate between patients, providers, and clinic, maintain HIPAA-compliant records, verify insurance, and assist with billing, while delivering compassionate, non-judgmental service.

Qualifications

• High School Diploma or Equivalent.
• Customer service experience (any industry), Excellent organizational skills, and ability to treat people in a non-judgmental manner exuding kindness and friendliness.
• Completion of a medical assistance program from an accredited institution.
• 12+ months of medical office experience.
• Experience with EMR systems, medical terminology, and health care procedures.

Responsibilities

• Greet patients warmly and assist with check-in and check-out.
• Schedule, confirm, and reschedule appointments as needed.
• Verify insurance coverage and explain patient financial responsibilities.
• Collect co-pays, deductibles, and outstanding balances.
• Answer incoming calls and assist with patient inquiries.
• Obtaining vitals and lab specimens as required.
• Assist with prior authorizations, referrals, and prescription requests.
• Maintain and update patient records while following HIPAA and organizational guidelines.
• Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic.
• Process paperwork, including letters, forms, and medical documentation.
• Educate patients about clinic policies.
• Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, provider, and clinic.
• Responsible for other duties as assigned by leadership.
• Attendance is an essential function of this job.

Skills

Customer service experience

Organizational skills

Empathy

Education

High School Diploma or Equivalent

Medical assistant program completion

Medical office experience (12+ months)

Tools

EMR systems

Job description

ALLY Psychiatry seeks a Patient Care Coordinator to join our team. You will be the first contact for patients, helping with scheduling, updating information, and answering questions to ensure a smooth journey to better health.

You will coordinate between patients, providers, and clinic, maintain HIPAA-compliant records, verify insurance, and assist with billing, while delivering compassionate, non-judgmental service.