Patient Care Navigator – Imaging Center

Akumin®; Chicago (IL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Cross training opportunities

Medical insurance

Dental insurance

Vision insurance

HSA contributions

401(k) match

Paid holidays

PTO and sick time

Job summary

Akumin is seeking a Patient Coordinator for our River North facility in Chicago. This full-time role supports patient flow, registers patients, answers inquiries, and verifies insurance while coordinating appointments and documentation across sites.

The position emphasizes customer service, accurate record-keeping, and HIPAA compliance. Responsibilities include assisting with procedures, transporting patients as needed, and maintaining clean, organized work areas.

Qualifications

• High School Diploma or equivalent required.
• CPR certification required before hire for Mobile Radiology.
• CPR certification a plus for Fixed Radiology.
• Valid state driver’s license may be required.
• Ability to work at multiple locations and local travel may be needed.
• Strong customer service and organizational skills.
• Basic computer literacy and familiarity with scheduling/verification tools.

Responsibilities

• Greets and assists patients, customers and visitors in person and over the phone.
• Perform patient registration in various systems.
• Answer phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May verify insurance coverage and obtain prior authorization.
• Screen patients before procedures and assist in patient transfer on/off the exam table.
• Transport patients to/from the exam room and provide post-procedure instructions as needed.
• Help prepare the unit for transport in mobile settings and keep work area clean and stocked.
• Ensure accuracy of patient records and schedule appointments; assist with documentation and image delivery.
• Comply with HIPAA regulations and other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Basic computer skills

Education

High School diploma or equivalent

Tools

EMR systems

Scheduling software

Insurance verification tools

Job description

Akumin is seeking a Patient Coordinator for our River North facility in Chicago. This full-time role supports patient flow, registers patients, answers inquiries, and verifies insurance while coordinating appointments and documentation across sites.

The position emphasizes customer service, accurate record-keeping, and HIPAA compliance. Responsibilities include assisting with procedures, transporting patients as needed, and maintaining clean, organized work areas.